Privacy Policy

This Privacy Policy explains how BetVisa (“we,” “us,” or “our”), operated by Vega Interactive Solutions Corp., collects, uses, stores, shares, and protects the personal information of individuals who access or use our website (betvisaphl.org), mobile application, and related services (collectively, the “Platform”).

BetVisa is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). We are committed to processing personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).

This Policy applies to all users who register for, access, or use the Platform (“you,” “user,” or “player”). By creating a BetVisa account or using the Platform, you acknowledge that you have read and understood how we handle your personal information as described in this Policy.

If you do not agree with the practices described here, you should not register for or continue using the Platform.

Information We Collect

We collect personal information necessary to operate the Platform, verify your identity, process transactions, and comply with applicable laws and regulatory requirements. This includes:

Account Registration Information

• Full name
• Date of birth
• Mobile number and email address
• Username and password
• Residential address

Identity Verification (KYC) Information

• Government-issued identification documents
• Proof of address
• Photographs or selfie verification (where applicable)
• Other documents required to confirm identity and eligibility, including age verification

Payment and Transaction Information

• Deposit and withdrawal records
• Payment method details (e.g., GCash, Maya, QR Ph account references)
• Transaction history, including deposits, withdrawals, and gameplay activity

Device and Usage Information

• IP address
• Device type, operating system, and browser type
• Log-in timestamps and session data
• Gameplay activity, game preferences, and platform usage patterns

Communications

• Records of correspondence with BetVisa Customer Support (Live Chat, phone, email)
• Feedback, complaints, and survey responses

We do not knowingly collect more personal information than is necessary for the purposes described in this Policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Account creation and management — to register, authenticate, and maintain your BetVisa account
• Identity and age verification — to confirm you are at least 18 years old and eligible to use the Platform, in compliance with PAGCOR requirements
• Processing transactions — to facilitate deposits, withdrawals, and bonus/promotion credits via GCash, Maya, QR Ph, and other supported payment methods
• Fraud prevention and security — to detect and prevent unauthorized access, multiple-account abuse, fraudulent claims, and other prohibited activity
• Customer support — to respond to inquiries, resolve complaints, and provide assistance through Live Chat, phone, or email
• Promotions and rewards — to administer bonuses, VIP Club benefits, referral programs, and other promotional offers you choose to participate in
• Regulatory compliance — to meet obligations under PAGCOR regulations, anti-money laundering (AML) laws, and other applicable Philippine legislation
• Platform improvement — to analyze usage patterns and improve the functionality, security, and user experience of the Platform
• Marketing communications — to send you promotional updates, where you have provided consent, and which you may opt out of at any time

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds under the Data Privacy Act of 2012:

• Consent — where you have given clear consent, such as for marketing communications
• Contractual necessity — where processing is necessary to provide the services you signed up for, such as account management and transaction processing
• Legal obligation — where processing is required to comply with PAGCOR licensing conditions, AML regulations, or other Philippine laws
• Legitimate interest — where processing is necessary for fraud prevention, platform security, and service improvement, provided this does not override your fundamental rights

Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our website and application to:

• Keep you logged in during your session
• Remember your preferences and settings
• Analyze traffic and usage patterns to improve the Platform
• Support security and fraud-detection functions

You may adjust your browser or device settings to limit or block cookies. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or complete transactions.

Sharing & Disclosure of Information

We do not sell your personal information. We may share your information with the following categories of recipients, only as necessary for the purposes described in this Policy:

Recipient	Purpose
Payment processors (e.g., GCash, Maya)	To process deposits and withdrawals
Licensed game providers (e.g., JILI, PG Soft, and other listed providers)	To enable gameplay and verify qualifying activity for promotions
PAGCOR and other regulators	To comply with licensing, reporting, and AML obligations
Law enforcement or government authorities	Where required by law, court order, or valid legal process
Service providers (e.g., IT hosting, customer support tools, verification vendors)	To operate and maintain the Platform
Affiliate and referral partners	Limited information necessary to process referral and affiliate commissions, where you have participated in these programs

All third parties who process personal information on BetVisa’s behalf are required to implement appropriate safeguards and are contractually bound to use your information only for the purposes we specify.

Data Retention

We retain your personal information for as long as your account remains active, and for a period of five (5) years following account closure or your last transaction, in compliance with recordkeeping requirements under the Anti-Money Laundering Act (as amended) and applicable PAGCOR regulations. Where a longer retention period is required by law or regulation, we will retain the information for that longer period. When personal information is no longer required for these purposes, we take reasonable steps to securely delete or anonymize it.

Data Security Measures

We implement reasonable organizational, physical, and technical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include restricted access controls, secure data storage practices, and ongoing monitoring for suspicious activity.

While we take data security seriously, no system can guarantee absolute security. We encourage users to protect their own account credentials and to notify us immediately at contact@betvisaphl.org if they suspect unauthorized access to their account.

Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the right to:

• Be informed about how your personal data is collected and processed
• Access your personal information held by us
• Correct inaccurate or outdated personal information
• Object to certain processing of your personal information, including for direct marketing purposes
• Erasure or blocking of personal information under certain circumstances
• Data portability, where applicable
• File a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated

To exercise any of these rights, please contact us using the details in Section 13. We will respond to verified requests within a reasonable timeframe, consistent with applicable law.

Age Restriction & Children’s Privacy

The Platform is strictly intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors. Identity verification procedures are in place to confirm the age and eligibility of all registered users. If we become aware that a minor has registered or attempted to register an account, we will take steps to close the account and delete the associated personal information.

We encourage responsible gaming and remind all users to play within their means. If you or someone you know needs support related to gambling behavior, please reach out to BetVisa Customer Support.

International Data Transfers

Some of our third-party service providers — including certain game providers, payment processing partners, and technology/hosting vendors — may be located or may process data outside the Philippines. Where this occurs, we take reasonable steps to ensure that any such transfer is subject to appropriate safeguards, such as contractual data protection commitments, consistent with the requirements of the Data Privacy Act of 2012 and applicable National Privacy Commission issuances. We do not transfer your personal information internationally except where necessary to operate the Platform or where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory obligations. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Policy periodically. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact BetVisa at:

• Address: 7 Don Jesus Boulevard, Cupang, Muntinlupa City, Metro Manila, Philippines, 1771
• Data Protection Officer: dataprotection@betvisaphl.org
• Live Chat: Available 24/7 directly on the BetVisa platform
• Phone: 
• Email: contact@betvisaphl.org

You may also file a complaint with the National Privacy Commission if you believe your personal data has been mishandled.